Customer Support Policy
At Multi Vendor, we care deeply about our customers and aim to provide the best possible support experience.
Our goal is to make every interaction smooth, transparent, and helpful — whether you’re asking about a product, tracking an order, or seeking skincare or beauty guidance.
Our Commitment
We are committed to delivering prompt, polite, and professional customer service.
Our support team is trained to handle your questions and concerns regarding:
- Product details and recommendations
- Order status, delivery, and returns
- Payment and billing queries
- Account and login assistance
- Website navigation or technical support
We strive to respond to all inquiries in a timely and respectful manner.
Support Channels
You can reach our customer support team through the following channels:
📧 Email: info@example.com
📞 Phone: +123 456 7890 (if applicable)
💬 Live Chat: Available on our website during working hours
📱 Social Media: You may also message us via our official social media pages.
Response Time
Our typical response times are:
- Email: Within 24–48 business hours
- Live Chat: Instant or within a few minutes during service hours
- Social Media Messages: Within 1–2 business days
Please note that response times may vary on weekends or holidays.
Support Hours
Our support team is available during the following hours:
🕒 Monday – Saturday: 10:00 AM to 7:00 PM (IST)
📅 Sunday & Public Holidays: Closed
You can still send us an email or message outside these hours — we’ll get back to you as soon as possible.
Product and Service Support
We assist customers with:
- Choosing suitable health, skincare, and beauty products
- Understanding product usage and ingredients
- Handling returns, replacements, or damages (as per our Return Policy)
- Guiding on safety, allergies, or compatibility (non-medical advice only)
Limitations
Our support team does not provide medical advice or diagnosis.
All health or skincare-related information is general guidance only.
For specific conditions, please consult a licensed medical or skincare professional.
Feedback and Complaints
We value your feedback.
If you’re not satisfied with our support or service, please let us know — we’ll review your concern carefully and take appropriate action to resolve it.
📧 You can send complaints or feedback directly to: info@example.com
Continuous Improvement
We constantly monitor customer feedback to enhance our service quality.
Your suggestions help us grow and serve you better each day.